Winjili Privacy Policy — Your Data, Handled Right

When you register for a Winjili account, we collect basic personal details such as your full name, date of birth, email address, and mobile number so we can verify your identity and set up your account correctly. We also collect your billing information — including your preferred payment method and transaction history — to process deposits and withdrawals accurately in Philippine pesos. As you use the platform, we automatically record technical data such as your device type, browser version, IP address, and session duration to help us keep the service running smoothly and securely for all Filipino players. If you contact our support team, we retain records of those communications so we can follow up effectively and improve our service quality over time. We do not collect any personal data from users who are simply browsing the platform without a registered account, beyond standard anonymised analytics data that cannot be traced back to any individual.

The primary purpose of collecting your personal data is to provide you with a safe, functional, and enjoyable gaming experience on the Winjili platform in the Philippines. We use your identity information to fulfil our legal obligations around age verification and responsible gaming, ensuring that the platform is only accessed by eligible adult players. Your contact details allow us to send you account notifications, security alerts, and — where you have opted in — updates about promotions available on the platform. Transaction data is used solely to process your deposits and withdrawals, resolve payment queries, and maintain accurate financial records as required by applicable regulations. We also use aggregated, anonymised usage data to improve platform performance, refine our game and betting offerings, and develop a better mobile experience for players across the Philippines. We will never use your personal information for purposes that go beyond what is described in this policy without first obtaining your explicit consent.

Winjili does not sell, rent, or trade your personal information to any third party under any circumstances. We work with a limited number of trusted service providers — such as payment processors and identity verification partners — who may need access to certain data solely to carry out the services they provide to us on your behalf. All such partners are bound by strict data processing agreements and are prohibited from using your information for any purpose other than the specific task they have been engaged to perform. Where we are required by law or a legitimate regulatory authority in the Philippines to disclose personal data, we will comply fully while ensuring the disclosure is limited to only what is legally necessary. We may also share non-personally identifiable, aggregated statistical data with analytics partners to help us understand platform usage trends, but this information cannot be used to identify any individual player. If the ownership or structure of Winjili were to change, any successor would be required to honour the commitments made in this privacy policy.

We take the security of your personal data seriously and apply industry-standard technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the Winjili platform is encrypted using secure protocols, so your login credentials, payment details, and personal information are protected in transit. Our systems are hosted in secure data centre environments with restricted physical and digital access, and we conduct regular security reviews to identify and address potential vulnerabilities. Access to your personal data within Winjili is strictly limited to staff members and systems that have a legitimate, defined need to process it as part of their role. We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable Philippine law and regulatory obligations. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention procedures.

As a registered player based in the Philippines, you have clear rights over the personal data that Winjili holds about you, and we are committed to making it straightforward for you to exercise those rights. You may request access to a copy of the personal information we hold about you at any time by contacting our support team. If any of your details are inaccurate or out of date, you have the right to request that we correct them promptly. You may also request the deletion of your personal data where there is no longer a legal or regulatory requirement for us to retain it — subject to our obligations under applicable Philippine law. If you have provided consent for us to process your data for marketing communications, you can withdraw that consent at any time by updating your account preferences or contacting support directly. We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed throughout the process. For more detail on how your account is managed, visit our FAQ page.

Winjili uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a consistent, personalised experience for players in the Philippines. Essential cookies are required for core platform functions such as keeping you logged in and remembering your session preferences — these cannot be disabled without affecting how the platform works. We also use analytics cookies to understand how players interact with different parts of the platform, which helps us make improvements to navigation, performance, and content. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies if you prefer. Please note that disabling non-essential cookies may affect some features of the Winjili platform, such as personalised content or session continuity across visits. We do not use cookies to serve third-party advertising or to track your activity on websites outside of the Winjili platform.

Winjili may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable regulations in the Philippines. When we make a meaningful change, we will notify registered players through an in-platform notification or via the email address on file with your account. The most current version of this policy will always be available at this page, and the date of the last review will be clearly indicated at the bottom. We encourage you to check back periodically so you remain informed about how your data is being used. Continued use of the Winjili platform after any update takes effect constitutes your acceptance of the revised policy. If you have questions about any aspect of this policy, our support team is available to help — you can also find answers to common data questions in the FAQ section.